Matchday XI — Help & support

How can we help?

Need a hand with sign-in, your league or your lineup? Find the main answers here, or get in touch with us directly.

I can’t sign in.

Check your connection and use the same sign-in method you registered with: Apple, Google, or email and password. Restart the app if the sign-in screen stops responding.

My league or invitation is missing.

First check that you are signed in to the right account. Ask for the invitation code again. If the league requires approval, contact an admin.

My available budget is lower than expected.

Open bids and offers can reserve part of your budget. Check your pending offers and league transactions. If a figure still looks wrong, contact us with the league name and the action involved.

Points or scores haven’t updated.

Sports data and matchday settlement can arrive with a delay. Check your connection and refresh the view. Report unexpected values with the league, matchday and player involved.

I’m not receiving notifications.

Check preferences in Matchday XI and under iOS → Settings → Notifications. You can also choose which updates you want to receive.

How do I change my privacy choices?

Open Profile → Privacy to enable or withdraw usage statistics and crash reporting separately. Both are optional and initially disabled. Signing out or switching accounts resets the permissions. See the privacy policy for details.

How do I delete my account?

Open Profile → Account → Delete account and follow the steps. The privacy policy explains what is removed and which historical records may remain. Depending on your sign-in method, you may need to confirm your credentials again. If deletion fails, send us the error message, without passwords or sign-in codes.

We’re here to help.

Tell us what happened. Your app version, device and the error message will help us investigate. Please leave passwords and sign-in codes out of your message.

support@canata.app